Work

Critical success factors for IoT-based curbside management systems

Year: 2026

Type: article

Abstract: Cities worldwide are repurposing curbside space to make urban areas more livable. This results in growing competition for the remaining space from curbside users including freight vehicles, ride-hailing services, and private cars. Yet, new curbside parking interventions fail due to the complexity of numerous regulations, limited enforcement capacities, and a lack of reliable data. Internet of Things (IoT) technologies promise real-time, fine-grained monitoring of curbside activities to enforce curbside interventions. But many pilot projects have struggled to achieve lasting success, as their designs overlooked key organizational and user-related factors. Building on the information systems success model, our study examines how cities can leverage IoT technologies to enhance curbside management. Drawing on 44 international projects and expert interviews, we conduct a morphological analysis that identifies nine design dimensions and 26 distinct design configurations. From these, five Critical Success Factors (CSFs) emerge. For information quality, we identify as CSFs (1) accurate parking durations, (2) accurate parking positions, and (3) information completeness. For system quality we find (4) ease of use, ease of learning, intuitiveness, and flexibility, and (5) privacy. The CSFs highlight a need for an enforcement focus in information quality, while system quality must ensure curbside user buy-in. We discuss further conflicts that emerge from different stakeholder objectives in user-centered designs of digital public services. Through this, we advance the theoretical understanding of information systems success in government-citizen interactions. By addressing these shortcomings of previous initiatives, our CSFs support evidence-based policymaking and provide actionable guidance for cities and technology providers.

Source: Transportation Research Interdisciplinary Perspectives

DOI: 10.1016/j.trip.2026.102119

Authors: Felix N. Bäßmann, Niklas Böß, Michael H. Breitner

Institution: Leibniz University Hannover

Language: English

Topic: Smart Cities and Technologies

Subfield: Media Technology

Field: Engineering

Domain: Physical Sciences

SDGs: Industry, innovation and infrastructure, Sustainable cities and communities

Open Access status: gold

Estimated APC paid: $2,400