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Impact Assessment of National Skills Development Strategy II: measuring impact assessment of skills development on service delivery in government departments

Year: 2026

Type: article

Abstract: The terms of reference for this study called for the following three reports: 1. An international literature review on the relationship between training and its impact on public service delivery, especially in post-transition and developing economies. 2. A desktop analysis of data on the size and nature of trends in expenditure by government departments (1% of payroll) for the last five years of NSDSII, and a comparison with the nature and types of training provided (where such data is available). 3. Selection of a few comparative case studies: A few departments (or sections within departments) to be selected based on two main criteria: departments that have been meeting their service delivery targets (e.g. SARS) and departments that have not been meeting their service delivery targets (e.g. Department of Home Affairs).

Source: Human Science Research Council SA

DOI: 10.14749/32848514

Author: Human Sciences Research Council

Language: English

Topic: Public Administration in Developing Nations

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

Funder: Human Sciences Research Council

OpenAlex ID: W7166865598

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Related to: 9