Work

Effect of word-of-mouth acquisition methods on consumer purchase regret following service failure

Year: 2026

Type: article

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-09-2025-0354

Authors: Jiaxin Ma, Depeng Zhang, Weili Zhang

Institution: Guangdong University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7169627480

FWCI:

Cites: 70

Cited by:

Related to: