Work

Effects of perceived media richness on retail chatbot user experience

Year: 2026

Type: article

Study design: Observational Study

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/ijrdm-07-2025-0491

Authors: Nobukhosi Dlodlo, Efosa Carroll Idemudia, Mercy Mpinganjira

Institutions: Vaal University of Technology, Howard University, University of Johannesburg

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W7170035386

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Cites: 29

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