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Digital transformations in public welfare services: risks and benefits of digital co-production

Year: 2026

Type: article

Abstract: Digital technologies have the potential to transform public services by enabling digital co-production. This paper presents an illustrative case study set in the Norwegian Labour and Welfare Services (Nav) to explore how these transformations can be conceptualized and theorized. The study contributes by building an integrative framework that can be used to guide research and decision-making on digital co-production across diverse public service sectors. The framework explicates the underlying dilemmas, benefits and risks – and, consequently, the value conflicts and trade-offs involved in digital transformations centred on co-production of services.

Source: Public Management Review

DOI: 10.1080/14719037.2026.2703750

Authors: Maria Taivalsaari Røhnebæk, Sigrid Myklebø, Inge Hermanrud, Asbjørn Kårstein

Institution: University of Inland Norway

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDGs: Industry, innovation and infrastructure, Decent work and economic growth, Peace, justice, and strong institutions

Open Access status: hybrid

Funder: NAV