Work

Leading responsibly boosts loyalty and proactive customer service performance: test of a moderated mediation model

Year: 2026

Type: article

Study design: Observational Study

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-02-2026-0199

Authors: Muhammad Waheed Akhtar, Osman M. Karatepe, Muzhar Javed, Muhammad Usman, Elisa Rescalvo-Martin, Muhammad Kashif Aslam

Institutions: International University of Rabat, Kyung Hee University, Eastern Mediterranean University, University of Sharjah, Universidad de Granada, Islamia University of Bahawalpur

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W7170093311

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Cites: 39

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