Work

Feeling Vulnerable With My AI Companion: Examining Well‐Being in Human‐AI Relationships

Year: 2026

Type: article

Abstract: ABSTRACT Individuals resort to human‐AI relationships to fulfill psychological, social, and empathetic needs. Nevertheless, dilemmas arise from these interdependent relationships which, although destined to enhance users' well‐being, can also be detrimental to them. By adopting a mixed‐method approach (netnography, n = 1131 posts; survey, n = 610), through the lens of Interdependence Theory , this study investigates characteristics of interdependent human‐AI relationships and how users' vulnerability emerges within those relationships, ultimately affecting their well‐being. Results suggest that users experience dilemmas within relationships with AI companions. Specifically, AI companion's warmth and availability create a “positive” dependence, softening vulnerability and positively influencing well‐being. However, the AI emotional abilities and third‐party company control increase perceptions of relational power imbalance, thus positively influencing vulnerability and negatively influencing well‐being. We provide practical applications centered on app developers integrating protective app features to increase consumers' self‐confidence, coping strategies, self‐worth and benevolence, as well as adopting a collaborative model with consumers.

Source: Psychology and Marketing

DOI: 10.1002/mar.70230

Authors: Liliane Abboud, Valentina Pitardi, Hannah Marriott

Institutions: University of Surrey, Cardiff University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

SDG: Good health and well-being

Open Access status: hybrid

Estimated APC paid: $3,800