Work

Empowering the voice of individual consumers in the era of digitalisation and Quality 4.0

Year: 2026

Type: article

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/ijqrm-12-2024-0461

Authors: Neeraj Yadav, Peter Madzík, Arash Shahin, Dominik Zimon

Institutions: Comenius University Bratislava, University of Isfahan, Rzeszów University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Vedecká Grantová Agentúra MŠVVaŠ SR a SAV

Award: G8256575551

OpenAlex ID: W7170594930

FWCI:

Cites: 38

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