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Ethically Designing Customer and Employee Experiences in the Age of AI and Knowledge Automation

Year: 2026

Type: article

Source: Australasian Marketing Journal (AMJ)

DOI: 10.1177/14413582261454384

Authors: Sunanda Nayak, Ashish Malik, Pawan Budhwar

Institutions: Fore School of Management, UNSW Sydney, UNSW Canberra, Aston University, University of Birmingham

Language: English

Topic: Ethics and Social Impacts of AI

Subfield: Safety Research

Field: Social Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7171353402

FWCI: 6.064

Cites: 95

Cited by: 1

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