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Service quality in AI versus human healthcare: a dual-path model driving patient outcomes

Year: 2026

Type: article

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2026.2710205

Authors: Ge Zhang, Yiwei Liu, Liang Ma, Feifei Hao

Institutions: Shandong University of Finance and Economics, Shandong University of Traditional Chinese Medicine

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: closed

Funder: Natural Science Foundation of Shandong Province

Awards: G6320426010, G6638119414, G7244948719

OpenAlex ID: W7171848873

FWCI:

Cites: 52

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