Language as a Sales Tool: Modelling Trust and Effectiveness in AI-Driven Brand Communication
Year: 2026
Type: preprint
Abstract: This project focuses on AI-driven brand communication, language quality, customer trust and the perceived effectiveness of communication. It examines how language strategies used in AI tools, including chatbots, generative models and automated texts, influence the persuasiveness and credibility of brand communication. The project aims to generate empirical and conceptual outputs relevant to marketing communication, consumer behaviour and the responsible use of artificial intelligence in brand communication. This OSF page serves as a transparent archive of selected project outputs, publications, conference materials, datasets and supplementary research documentation.
Authors: Pavol Lipták, Filip Kalaš
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: gold
Award: G3811988698
OpenAlex ID: W7172286017
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