Work

Guest Experience and Loyalty in Vietnam’s Luxury Resorts Through Review Mining

Year: 2026

Type: article

Study design: Observational Study

Source: Journal of Quality Assurance in Hospitality & Tourism

DOI: 10.1080/1528008x.2026.2714880

Authors: The Anh Phan, Thai-Doan Dang

Institution: Eastern International University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7203716698

FWCI:

Cites: 33

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