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Service robots and job crafting: the mechanism of anthropomorphism in the hospitality industry

Year: 2026

Type: article

Study design: Observational Study

Source: Journal of Hospitality Marketing & Management

DOI: 10.1080/19368623.2026.2717185

Authors: Won-Moo Hur, Hakseung Shin, Yujeong Jo, Yuhyung Shin

Institutions: Inha University, Hanyang University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W7203840311

FWCI:

Cites: 101

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