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I’ve seen you made a mistake: exploring observers’ reactions to robotic service failures and recovery

Year: 2026

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069.2026.2717515

Authors: Jiemin Zhang, Jiaming Liang, Yimin Zhu, Jifeng Tang

Institutions: Hohai University, South China Normal University, Sun Yat-sen University, Guangdong Pharmaceutical University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

Funders: National Natural Science Foundation of China, Natural Science Foundation of Guangdong Province, Humanities and Social Science Fund of Ministry of Education of China

Awards: G3594615993, G4492826554, G6375239025, G7989552092

OpenAlex ID: W7203866299

FWCI:

Cites: 74

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