Why do users resist chatbots? Exploring intrapersonal and systemic barriers in AI-based services
Year: 2026
Type: article
Study design: Observational Study
Source: Journal of Information Science
Authors: Hyeon Jo, Jee-Sun Oh
Institution: Korea University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W7204075366