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'Family-Owned' or 'Family-Run'? The Words You Use Can Affect Customer Trust

Year: 2026
Type: article
Abstract: Family businesses often promote their ownership and heritage to build trust. Research suggests that “family-run” may send a stronger message than “family-owned” — and that adding more heritage claims can sometimes backfire.
Language: English
Open Access status: gold
OpenAlex ID: W7204131912
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