When AI service appearance backfires: form-based expectations and trust fragility
Year: 2026
Type: article
Source: Journal of Services Marketing
Authors: Abhinav Verma, Harshika Gabbad
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W7204275888