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Connected and Eager to Learn: Digital Skills, Challenges, and Unmet Needs of Older Adults in Long-Term Care Facilities

Year: 2026

Type: article

Abstract: This study explores the digital skills and challenges of older adults living in long-term care settings. We conducted 14 focus group interviews with 59 residents in Switzerland, with an average age of 80, to identify the competencies they possess and the skills they lack. Participants described using digital tools to stay connected and maintain autonomy. However, they also reported barriers such as cognitive limitations, rapid technological changes, and difficulty managing digital information. Despite these challenges, many expressed interest in improving their digital abilities. Our findings show that older adults in care settings want to engage with technology but often lack the necessary support. We conclude that providing hands-on training, simplifying digital interfaces, and offering ongoing assistance can reduce frustration, build confidence, and help residents manage daily tasks more independently.

Source: Research on Aging

DOI: 10.1177/01640275261478947

Authors: Annalise Baines, Eszter Hargittai, Gerta Lokaj

Institution: University of Zurich

Language: English

Topic: Technology Use by Older Adults

Subfield: Demography

Field: Social Sciences

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: bronze

Funder: John D. and Catherine T. MacArthur Foundation