Personality-Aware Multi-Agent Decision Support for Enterprise Strategy: Concept, Prototype, and Evaluation of Deliberation Value
Year: 2026
Type: article
Abstract: Enterprise strategic decisions must reconcile conflicting stakeholder interests under time pressure, yet the consulting that traditionally supports them remains out of reach for most small and medium-sized enterprises. Large language models make parts of this work automatable, but a single model speaks with one voice, and its reasoning can be neither inspected nor contested. As frontier models continue to improve, whether structured multi-agent deliberation is worth its additional cost has therefore become an empirical question rather than a design assumption. This study designs, prototypes, and evaluates Servi.AI, a personality-aware multi-agent intelligent decision support system for enterprise strategy. The system grounds every recommendation in a traceable evidence chain retrieved over a knowledge graph. It stages a statement–discussion–consensus roundtable in which role-specialized agents argue from conflicting professional stances. It also simulates how synthetic stakeholders, calibrated against a public personality dataset of 874,434 respondents, will experience the candidate decision. The roundtable characterizes how a decision is argued, whereas the sandbox characterizes how it will be experienced. A questionnaire with 133 screened decision-makers confirms these requirement priorities. We evaluate the system across five experimental axes: 2800 controlled simulation runs and a twelve-case benchmark judged blind across three model families. A strong single model attains the highest holistic scores (8.22–8.56/10 across judges), while deliberation contributes auditable role-grounded reasoning, conflict surfacing, and an executable blueprint. Ablating retrieval loses all 71 valid pairwise comparisons, while a heterogeneous five-family agent pool significantly improves risk coverage (Cliff’s δ=+0.75). Retrieval thus drives the evidence-side qualities, and the role structure drives the deliberation-side ones: deliberative value is decomposable along architectural components, a middle-range design proposition. These findings support selective rather than default deployment. The released benchmark, judging protocol, and raw results provide a reusable basis for deciding when multi-agent decision support is worth its cost.
Source: Applied System Innovation
DOI: 10.3390/asi9090179
Authors: Xu Zhou, Zhongyi Jiang
Institution: Changzhou University
Language: English
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: gold
Estimated APC paid: $1,689
OpenAlex ID: W7204567083