Work

AI-based chatbots and public value creation in digital government services

Year: 2026

Type: article

Source: Transforming Government People Process and Policy

DOI: 10.1108/tg-02-2026-0074

Authors: Tehila Tigist Neguse, Hagar Gabay, Iris Reychav, Roger McHaney, Gideon Mekonnen Jonathan

Institutions: Ariel University, Kansas State University, Stockholm University

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W7208748912

FWCI: 21.12

Cites: 41

Cited by: 1

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