Work

Express: Putting Names on the Waitlist: Granularity Effects on Balking Behavior in the Restaurant Context

Year: 2026

Type: article

Source: Journal of Hospitality & Tourism Research

DOI: 10.1177/10963480261488482

Authors: Jooa Baek, Chihyung Michael Ok

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7208756574

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