Work

From bad to worse: customer mistreatment and service sabotage across encounters

Year: 2026

Type: article

Study design: Observational Study

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-01-2026-0110

Authors: I-An Wang, Chih-Hsing Liu, Jun-you Lin

Institutions: Tunghai University, Ming Chuan University, National Kaohsiung University of Science and Technology, National Open University

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDGs: Decent work and economic growth, Peace, justice, and strong institutions

Open Access status: closed

Funder: National Science and Technology Council

OpenAlex ID: W7214062172

FWCI: 12.9

Cites: 49

Cited by: 1

Related to: