Satisfacción laboral y organizacional. Modelo e índice de perspectiva estratégica multinivel
Year: 2025
Type: article
Abstract: Objective: To analyze job and organizational satisfaction using a model and index that articulate strategic, systemic, subjective, and multilevel aspects from a complexity perspective, for management feedback in the Cuban state-owned enterprise. Materials and methods: A mixed, concurrent, descriptive model was adopted, in the form of a single-case study, under a constructive-interpretative conception. Participant observation, analysis of official documents, focused interviews, free word association, and a questionnaire, were used in a probability sample of 41 subjects. It was statistically processed using the SPSS version 25 and Ucinet version six computer programs. Results: An interpretive satisfaction model was designed for the company, and the subjective structure of shared perception was identified. The measurement revealed the status of 26 multilevel descriptors and provided sub-indexes for extrinsic (48 %) and intrinsic (52 %) satisfaction, which formed the overall index (50 %). The priority index was determined by descriptors and levels.The variables of gender, occupation, and seniority did not differ significantly, consistent with current research. This was not the case with the training variable, where a difference was found between the basic level (low satisfaction) and the rest (medium satisfaction). Conclusions: The enterprise studied achieved a medium level of satisfaction, verifying a balanced coexistence of forms (extrinsic and intrinsic) and the subjective production of ambivalent feelings about work and the organization. The Cuban state-owned enterprise requires further systematization of the satisfaction model and index.
Source: Retos de la Dirección
Language: Spanish
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7215461941