A systematic review of tools, advantages and challenges of digital L&D systems in India’s service sector
Year: 2023
Type: review
Study design: Systematic Review
Abstract: Digital L&D systems have found widespread acceptance in organisations across the world. The study explores the usage, advantages, and challenges of digital L&D systems in the Indian service sector. In the modern fast- paced, learner-driven environments today, continuous learning has become a determining factor for organisational success, making it essential for them to adopt digital L&D tools such as Learning Experience Platforms (LXPs), Learning Management Systems (LMS), MOOCs, online mentoring, artificial intelligence, and gamification. Through a systematic review of 37 empirical studies published after 2015 on India’s service sector, this study examined the different tools, strategies, advantages ad challenges of digital learning ecosystems. The findings show that there is a growing emphasis on learner-centric and flexible training approaches. This study also showed that the success of these strategies depends upon several factors such as leadership support, organisational culture, digital infrastructure, and employee digital readiness. However, the adoption process is challenged by factors like digital readiness, organizational culture, and the limited empirical evaluation of newer methods.
Authors: Kangana Dutta, Chanchala Srivastava
Institution: M S Ramaiah University of Applied Sciences
Language: English
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7218027119