Pengaruh Work Engagement dan Role Ambiguity terhadap Kepuasan Kerja Karyawan (Studi pada Nawanda Coffee Kediri)
Year: 2026
Type: dissertation
Study design: Observational Study
Abstract: This study aims to examine the effect of Work Engagement and Role Ambiguity on employees' Job Satisfaction at Nawanda Coffee Kediri. The study was motivated by the increasing number of operational errors, indicating issues related to employee engagement and role clarity, which may affect job satisfaction. This research employed a quantitative explanatory approach. The population consisted of all 52 employees of Nawanda Coffee, and a total sampling technique was applied, with all employees serving as respondents. Data were collected using a five-point Likert-scale questionnaire and analyzed through Partial Least Squares–Structural Equation Modeling (PLS-SEM) using SmartPLS 4.0. The findings reveal that Work Engagement has a positive and significant effect on Job Satisfaction, while Role Ambiguity also has a significant effect on Job Satisfaction. Furthermore, both variables simultaneously explain a substantial proportion of the variance in Job Satisfaction, indicating that employee engagement and role clarity are important determinants of job satisfaction. The study concludes that strengthening employee engagement and providing clear roles and responsibilities can serve as effective managerial strategies to improve job satisfaction while reducing operational errors at Nawanda Coffee.
Author: Prasetyo, Bagas
Institution: Universitas Muhammadiyah Malang
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7219211468