Year: 2025
Type: article
Abstract: Trust repair refers to the process after trust violation in which the trustor and the violator make joint efforts to restore trust to its pre-violation level. Key theories include attribution theory, social equilibrium theory, structural mechanism theory, and the two-way trust repair model. Building on prior work, this paper proposes a hierarchical decision-making model of trust repair that integrates attribution, context, and interpersonal factors, examines the transition between trust and violation states, clarifies the internal mechanism of trust repair, and offers a solid theoretical basis for empirical research.
Authors: Zeng, Cuilian, Chen, Ying
Institution: Tianjin University of Technology and Education
Language: English
Subfield: Social Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7220058738