The Role of Psychological Capital and Perceived Organizational Support on Performance With Work Engagement as a Mediator in Employees of Institution X
Year: 2024
Type: article
Study design: Observational Study
Abstract: Excellent work performance in the government sector can improve the general welfare of the community through improved public services. This study takes place at a government institution where the public services focus on social rehabilitation, providing social protection and security, and empowerment for vulnerable populations. Regarding that issue, Sustainable Development Goals (SDGs) have been adopted by all United Nations Member States as an integral component of their national development plans (i.e., “Goal 1: End poverty in all its forms everywhere”). This goal focuses on poverty eradication through interrelated strategies, including the promotion of social protection systems, decent employment and the resilience of the poor which is relevant to this institution's performance, services and goals. Therefore, it is very important to find out the factors that will significantly lead to better work performance which is key to organizational success. This research aims to investigate the contributions of psychological capital and perceived organizational support toward work performance with work engagement as a mediator among government employees that focuses on social affairs in Jakarta, Indonesia. Four questionnaires, namely Psychological Capital Questionnaire, Perceived Organization Support Scale, Utrecht Work Engagement Scale, and Individual Work Performance Questionnaire are applied and distributed to 452 government employees in Jakarta, Indonesia. The result shows that there is effective role of POS and PsyCap in improving work engagement, which in turn positively influenced work performance.
Authors: Raja, Zamralita, Rita
Institution: Tarumanagara University
Language: English
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W7220067359