Navigating the Communication Barrier Organizational Outcome Nexus through the Mediating Role of Workplace Behavior in Thai Logistics Firms
Year: 2026
Type: article
Study design: Observational Study
Abstract: Effective communication is often regarded as a critical driver of organizational performance, yet there is limited empirical study on the interplay between communication barriers and workplace behavior. This study investigates how communication barriers affect organizational outcomes: productivity, organizational culture, employee satisfaction, and retention, when workplace behavior is present as a mediator in the Thai logistics industry. Using 112 data collected from employees of several logistics companies in Thailand, a path analysis was performed in Amos. The findings show that all four organizational outcomes are significantly predicted by communication barriers. The mediation analysis discovers that workplace behavior fully mediates the impact of communication barriers on productivity and employee satisfaction, partially mediates organizational culture, and has no mediating effect on retention. These results highlight how crucial behavioral congruence and efficient workplace communication are to improving output and employee satisfaction. Organizations that prioritize barrier-free communication and positive workplace behavior are better positioned to create a strong organizational culture and grow sustainably.
Institution: North South University
Language: English
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7220344713