الصيرفة الإلكترونية ودورها في تحسين جودة الخدمات المصرفية (دراسة ميدانية على عينة من المصارف العاملة بولاية القضارف)
Year: 2026
Type: article
Study design: Observational Study
Abstract: This study aimed to examine electronic banking and its role in improving the quality ofbanking services. The study aimed to determine the role of electronic banking in increasing thereliability of banking services, its role in increasing security and privacy in banking services, andits role in improving the speed of banking service delivery. The study population consisted ofbanks operating in Al Qadarif State. The sample was selected using simple random sampling andcomprised (55) respondents chosen from the total study population. A questionnaire wasdesigned, and data was collected, analyzed, and the hypotheses tested using the StatisticalPackage for the Social Sciences (Statistical Package for the Social Sciences ‘SPSS’). The studyreached several conclusions, including: The application of electronic banking contributed to increased trust in banking services; electronic banking contributed to providing more reliablebanking services; and the application of electronic banking led to improved speed and accuracyof banking services. The study recommended the banks should use more of electronic bankingapplications to provide accurate information about customer accounts; the banks should continueto develop and update of electronic banking applications to reduce the likelihood of errors; andcontinued development and updating of the security systems used in electronic bankingapplications
Author: عمر عبدالوهاب عبدالحي , د. هاجر
Institution: Gadarif University
Language: Arabic
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7220434848