The Impact of Employees’ Alienation on Organizational Citizenship Behavior in Jordanian Ministries with Job Satisfaction as a mediating Variable: From Employees’ Perspective
Year: 2026
Type: article
Study design: Observational Study
Abstract: This study aimed to analyse the impact of job alienation on organizational citizenship behaviour, with job satisfaction as a mediating variable, from employees' perspectives in Jordanian governmental ministries. The study population comprised all employees of (10) governmental central ministries except the state ministries, which were selected using a simple random sampling method. The systematic equal-size sampling method was used for the purpose of collecting data, where (500) questionnaires were distributed at a rate of (50) questionnaires for each ministry, and (363) questionnaires were returned that were valid for analysis, at a rate of return (96.3%). Findings of this study showed that job alienation and job satisfaction in Jordanian governmental ministries were at a moderate level, while the organizational citizenship behaviour was at a high level. Furthermore, the results indicated a statistically significant impact of job alienation on job satisfaction, and job alienation has a statistically significant effect on organizational citizenship behaviour. This study also displayed that job alienation has a significant impact on organizational citizenship behaviour when job satisfaction serves as a mediating factor. With partial mediation, as results indicated that three dimensions of job alienation (meaninglessness, normlessness, and self-estrangement) had significant direct effects on both job satisfaction and citizenship behaviour. However, job satisfaction did not play a mediating role for the two dimensions of job alienation (social isolation, powerlessness). The study suggested that the Jordanian governmental ministries should promote moral and ethical values and apply them to all employees at all job levels. Additionally, the institutional communication systems between employees and management should be improved, and employees should be empowered to participate in the decision-making process A developed system of wages and promotion with full transparency and fairness has been recommended.
DOI: 10.47017/35.1.7
Author: Anis S. Khasawneh
Language: English
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7221739126