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Sistem Informasi Manajemen Pelayanan Dengan Metode Customer Relationship Management (crm)berbasis Web Pada Klinik Jemadi

Year: 2026

Type: article

Abstract: Information technology has developed rapidly in the current era. This has led to various significant changes in decision-making patterns within an organization, necessifing accurate information. Jemadi Clinic still uses manual methods for patient registration and collecting various patient data. This results in ineffective patient registration services at Jemadi Clinic. Therefore, to address this issue, a computerized information system is needed to provide quality, effective, and efficient services in the future, as well as improve clinic perfomance. This study designed a web-based information system using the CRM method to facillitate the administration department in managing the patient registration system and simplifying patient reporting.

Source: JOURNAL OF SCIENCE AND SOCIAL RESEARCH

DOI: 10.54314/jssr.v9i5.7295

Authors: Mareta Vanesya Carolina, Samsudin, Adnan Buyung Nasution

Institution: Universitas Islam Negeri Sumatera Utara

Language: English

Topic: Decision Support System Applications

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: hybrid

OpenAlex ID: W7222113667

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