Empowering patients to choose and providers to improve. A focus group study on quality information needs in Switzerland's in- and outpatient somatic care
Year: 2026
Type: article
Abstract: Background: Quality monitoring ensures quality standards and improvement, while public reporting aims to inform patient choice. In Switzerland, quality monitoring and public reporting have fallen short of stakeholder expectations due to a misalignment with needs. Objectives: This study explores stakeholder needs in inpatient and outpatient care for public reporting and quality monitoring in Switzerland. Methods: In 2023, nine focus groups with 50 stakeholders from in- and outpatient somatic care were conducted. The data underwent qualitative content analysis to identify themes related to the purpose, challenges, and drivers of public reporting and quality monitoring, as well as indicator selection criteria. Results: Public participants emphasised accessible quality information to guide decisions, especially in chronic or serious illness. A major gap was a single point of contact for navigating care and shared decision-making. Public and expert views diverged on who should access and interpret quality data. Experts prioritised monitoring for internal improvement. Both groups cited administrative burden and system fragmentation as key barriers. Conclusion: While patients seek more involvement and access to data, expert reluctance to share quality information persists. Advancing public reporting requires recognising the public as a core audience and addressing data challenges through a national strategy.
Source: Health Policy OPEN
Institutions: University of St.Gallen, University of Lucerne
Language: English
Subfield: General Health Professions
Field: Health Professions
Domain: Health Sciences
Open Access status: gold
Estimated APC paid: $2,740
OpenAlex ID: W7222629932