Type: article
Abstract: This paper develops a temporal perspective on digital service innovation by introducing layered temporality, defined as temporal differentiation across interdependent digital, organizational, infrastructural, and institutional layers. We argue that temporal differences across these layers are not inherently problematic but become consequential when digitally enabled recombinations depend on developments in another layer that are temporally out of step with what the recombination requires. We conceptualize such consequential temporal differences as temporal misalignment and examine how actors respond through temporal work. We outline an ongoing empirical study in the Finnish construction sector that will refine this framework. The paper contributes to digital service innovation research by theorizing the development of digitally enabled recombinations as a temporal accomplishment and to IS research on temporality by explaining how cross-layer interdependencies shape when temporal differences matter and how actors respond to them.
Institution: Tampere University
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7222992423