Work

The impact of perceived service quality in customs services on customer satisfaction and customer loyalty: an analysis with structural equation modeling

Year: 2026

Type: article

Source: Journal of Enterprise Information Management

DOI: 10.1108/jeim-04-2026-0701

Authors: Ozgur Ozsoy, Tugce Bal, Gulden Oner, Erkan Celik, Muhammet Gul, Vildan Oral

Institutions: Istanbul University, Sakarya Uygulamalı Bilimler Üniversitesi, Zonguldak Bülent Ecevit University, Erzurum Technical University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7223176309

FWCI:

Cites: 76

Cited by:

Related to: