Computer Applications and Employee Performance: A Focused Systematic
Year: 2026
Type: article
Study design: Systematic Review
Abstract: Computer application use is often treated as evidence of improved employee performance, although task fit, organizational practices and technology-related demands may change the outcome. This focused systematic evidence review examines published evidence relevant to Uganda. Bounded web and Boolean searches, followed by targeted original-source verification, were conducted on October 22, 2026. Of 41 discovery records, 34 remained after removal of 7 recognized repeats; 4 were retained and 4 targeted additions completed the corpus. Eight evidence publications were retained: seven empirical or measurement studies and one contextual economic review. Two empirical studies concern Ugandan organizations. Thematic synthesis distinguished individual work, managed organizational performance, firm productivity and perceived impact. Qualitative appraisal addressed measurement, temporal identification, confounding and transferability. The evidence supports a conditional relationship involving task fit, competent use and complementary work practices. Detailed information-worker research identifies diminishing returns to multitasking, while technostress research provides a countervailing pathway. Ugandan findings concern alignment and broader management systems rather than an isolated causal effect of a particular application. Measurement instruments support outcome definition but do not establish intervention effectiveness. The review recommends task-specific evaluation, balanced quality and output measures, support for users and assessment of total process costs. Uneven access, a single assisted screening workflow, historically bounded research and heterogeneous levels of analysis prevent a defensible pooled effect or universal productivity claim. No results from a newly surveyed organization are presented.
Author: VICTORY, TUSUBIRA
Institution: Kampala International University
Language: English
Subfield: Social Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7223229331