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Interpretable machine learning for customer satisfaction optimization

Year: 2026

Type: article

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-01-2026-0089

Authors: Xin Li, Qi Shao, Gang Li, Rob Law

Institutions: University of Science and Technology Beijing, Deakin University, University of Macau

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Natural Science Foundation of China

OpenAlex ID: W7223797352

FWCI:

Cites: 49

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Related to: 10