Work

Analysis of Required Queue Storage Length for Drive-Through Facilities According to Vehicle Arrival Rate and Service Time

Year: 2026

Type: article

Abstract: The increasing use of drive-through facilities at coffee shops and fast-food restaurants has raised concerns regarding queue spillback onto adjacent roadways, particularly during periods of high demand.This study analyzes queue characteristics according to vehicle arrival rate and service time and estimates the additional queue storage length required for drive-through facilities.Field surveys were conducted at coffee shops and fast-food restaurants, resulting in average service times of 151 seconds and 306 seconds per vehicle, respectively.Based on the survey results, five vehicle arrival rates ranging from 1.0 to 3.0 vehicles per five minutes were established, and microscopic traffic simulations were conducted using VISSIM.

Source: Journal of Next-generation Convergence Information Services Technology

DOI: 10.29056/jncist.2026.10.01

Author: Woo Hoon Jeon

Institution: Korea Institute of Civil Engineering and Building Technology

Language: English

Topic: Traffic control and management

Subfield: Control and Systems Engineering

Field: Engineering

Domain: Physical Sciences

SDG: Sustainable cities and communities

Open Access status: hybrid

OpenAlex ID: W7224004665

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