Work

Integrating service design methods into design ethnography: Preparing for field research in hospital Emergency departments

Year: 2026

Type: article

Abstract: This article discusses the service design and ethnographic preparation methods employed in the initial discovery phase of a co-design research project, aimed at enhancing the blood culture pathway for potential sepsis patients in UK emergency departments across three NHS trust hospitals. Conducting observations in such complex, busy settings within limited time frames poses significant challenges. Minimizing disruptions becomes key, especially in high-pressure work environments. Elaborate preparation of observation methods leads to more productive findings and reduces the need for repeated visits, promoting mutual respect between researchers and stakeholders. This article offers valuable strategies for service design researchers to prepare effectively for ethnographic observations and equip themselves with the necessary design ethnographic inquiry tools for conducting fieldwork in complex settings.

Source: The Design Journal

DOI: 10.1080/14606925.2026.2739635

Authors: Alison Prendiville, Wenbo Ai

Institution: University of the Arts London

Language: English

Topic: Design Education and Practice

Subfield: Mechanical Engineering

Field: Engineering

Domain: Physical Sciences

Open Access status: hybrid

Funders: University Hospitals of Leicester NHS Trust, National Institute for Health and Care Research, Department of Health and Social Care, University College London Hospitals NHS Foundation Trust

Award: Getting the bloods to the laboratory: developing interventions to improve the blood culture pathway for patient safety and antimicrobial stewardship.