“I Know” or “I Feel”? The Impact of Generative AI Applications’ Empathic Response Types on Customers’ Willingness to Forgive
Year: 2026
Type: article
Authors: Ruxia Cheng, Rui Sun, Wenlong Tang, Shanshan Zhang
Institutions: Huaqiao University, Zhongnan University of Economics and Law
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W7224763244