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Frequency Is Not Enough: The Indirect Role of Perceived GenAI Trustworthiness in Employees' GenAI-Related Work Well-Being

Year: 2026

Type: article

Abstract: Generative artificial intelligence (GenAI) is increasingly used in workplace activities, but usage frequency alone may not explain employees’ work experience. This study examines whether perceived GenAI trustworthiness mediates the relationship between GenAI use frequency and GenAI-related work well-being among Indonesian employees. Using a quantitative cross-sectional survey of 400 GenAI-using employees, data were analyzed with PLS-SEM and 5,000 bootstrap resamples. Frequency of GenAI use was positively associated with perceived GenAI trustworthiness (β = 0.280, p < .001), while trustworthiness was strongly associated with work well-being (β = 0.911, p < .001). The direct association between frequency and well-being was not significant (β = 0.037, p = .061), whereas the indirect effect was significant (β = 0.255, 95% CI [0.181, 0.326]). The findings indicate an indirect-only mediation pattern and highlight the importance of employees’ evaluations of GenAI beyond usage intensity.

Source: East Asian Journal of Multidisciplinary Research

DOI: 10.55927/eajmr.v5i10.9

Authors: Sarah Rasyidah Nur Hakim, Astadi Pangarso, Putu Nina Madiawati

Institution: Telkom University

Language: English

Topic: Technostress in Professional Settings

Subfield: Social Psychology

Field: Psychology

Domain: Social Sciences

SDGs: Decent work and economic growth, Good health and well-being

Open Access status: bronze

OpenAlex ID: W7224815638