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AI Chatbot’s Self-Confidence Cues Shape Users’ Impressions of the Chatbot, but Not Accuracy Judgments of Hallucinated Responses

Year: 2026

Type: article

Source: Journal of Broadcasting & Electronic Media

DOI: 10.1080/08838151.2026.2752936

Authors: Eun-Ju Lee, Jin Won Park, Sukyoung Choi, Sungwon Hwang

Institutions: Seoul National University, Yonsei University, Korea Advanced Institute of Science and Technology

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

Funder: National Research Foundation of Korea

OpenAlex ID: W7225124677

FWCI:

Cites: 45

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Related to: 10