When customers mistreat service robots: employee moral appraisals and managerial intervention
Year: 2026
Type: article
Source: Journal of Services Marketing
Authors: Taeshik Gong, Yu-Shan (Sandy) Huang
Institutions: Hanyang University, Texas A&M University – Corpus Christi
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: closed
Funder: Hanyang University
OpenAlex ID: W7225414092