Year: 2026
Type: article
Abstract: This study examines the development of Uzbekistan’s public service delivery system using secondary administrative data for 2017–2024. Descriptive statistical, comparative, and dynamic analyses were applied. From 2018 to 2024, the number of services offered through Public Service Centers (PSCs) increased from 63 to 403, while services available via the Unified Portal of Interactive Public Services (UPIPS) rose from 83 to 717. By 22 October 2024, automated services had increased from 10 to 186 and BPM-based services from 24 to 494. The findings show broader service coverage and greater automation; the article compares these trends by delivery channel and automation type
Author: Habibullo Hasanov
Language: English
Field: Social Sciences
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W7225661791