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Is More Perceived Empathy Better? Large Language Models, Communication, and Safety in Health Care

Year: 2026

Type: article

Abstract: Richter and colleagues offer a careful systematic review of how large language model–based tools affect physician-patient communication, but the outcomes that matter most in deciding to scale a solution—trust and safety—are still unknown. Before deploying these tools, health systems need local validation, ongoing monitoring for accuracy and equity, and pragmatic trials that measure trust, safety, and outcomes alongside perceived empathy.

Source: Journal of Medical Internet Research

DOI: 10.2196/113223

Authors: Rebecca Grochow Mishuris, Sara G Murray, Deepti Pandita

Language: English

Topic: Artificial Intelligence in Healthcare and Education

Subfield: Health Informatics

Field: Medicine

Domain: Health Sciences

Open Access status: gold

Estimated APC paid: $2,950

OpenAlex ID: W7225730911

FWCI:

Cites: 8

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