Conversion of New Capability Into Claimed Obligation: How Being Able to Do Something Can Be Turned Into Having to Do It
Year: 2026
Type: article
Abstract: This conceptual paper introduces Conversion of New Capability Into Claimed Obligation, a mechanism in which a new or cheaper capability produces expectations of service that are then treated as duties without an applicable commitment, role, or rule. Ability and previous willingness are read as evidence that the service is owed. The paper distinguishes a prediction that someone will help from a claim that they must. Existing duties may require the use of new tools, and repeated conduct may provide evidence of an accepted arrangement. The assessment therefore asks what establishes the obligation beyond the capability itself. The discussion connects the mechanism to Cowan’s history of household technology and examines Mazmanian, Orlikowski, and Yates’s 2013 study of mobile email. At Plymouth Investments, where device use was not mandated, a participant reported pressure after an hour without a reply. The study documents growing availability expectations without specifying every participant’s formal job duties. Part of the Power, Permission, and Obligation series within On Human Modeling, the paper examines who calls on a new capability and who bears the expanding demand. Its framework can inform human–AI research on whether increased productivity is treated as evidence that users have accepted additional work or continuing availability.
Author: Cary, Alexandra
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7225819256
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