Work

Services innovation impact to customer satisfaction and customer value enhancement in airport

Year: 2015

Type: article

Study design: Observational Study

Source: Technology in Society

DOI: 10.1016/j.techsoc.2015.05.010

Authors: James K.C. Chen, Amrita Batchuluun, Javkhuu Batnasan

Institution: Asia University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Industry, innovation and infrastructure, Sustainable cities and communities

Open Access status: closed

OpenAlex ID: W768200193

FWCI: 9.308

Cites: 56

Cited by: 72

Related to: 10