Work

Is it Institutional or System Trust: Mediating the Effect of Generational Cohort Membership on Online Banking Intentions

Year: 2015

Type: article

Abstract: A cross sectional survey of Amazon Mechanical Turk (MTurk) users (N = 559) was conducted to investigate the mediation effect of institutional and system trust on generational differences in online banking intentions. Results of serial mediation models showed that the effect of age on online banking intentions was best mediated through the serial combination of institutional and system trust, respectively. Theoretical and practical implications are discussed.

Source: Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign)