A Preliminary Investigation into the Effects of Physician Email on Patient Perceived Quality of Care
Year: 2012
Type: article
Study design: Observational Study
Abstract: Several studies suggest that patients want the ability to communicate electronically with their physicians and that electronic communication can facilitate patient-centered care. However, to date, despite patient demand and a myriad of possible benefits, most physicians have resisted providing this option. This work is a preliminary investigation into the effects of electronic physician-to-patient communication on the quality of patient care. The study uses secondary data from an online physician-rating site to compare the quality ratings of physicians, from every specialty, from the state of Illinois. Our results suggest that a doctor’s use of email increases patient perceptions of the quality of care they receive.
Author: James R. Wolf
Institution: Illinois State University
Language: English
Subfield: General Health Professions
Field: Health Professions
Domain: Health Sciences
Open Access status: green
OpenAlex ID: W833319995