Year: 2008
Type: article
Abstract: Standards and standardization have played an important role in the evolution of information and communication technology. In parts of the literature on standardization and especially among practitioners we see a new theme emerge: business process standards. While there seems to be a consensus on the desirability of process standards, the concept has not yet been fully developed, and there is even less of a clear definition let alone a systematic understanding of the how and why of its value impact than with data and communication standards.\nIn this paper, we suggest a process standardization construct and the associated value dimensions and report on a process standardization effort in a large multinational services firm that reveals how the theoretical considerations translate into concrete business value.
Authors: Björn Münstermann, Tim Weitzel
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W837596065