Work

Complex and Strategic Decision Making in Organizations:

Year: 2001

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/s0019-8501(99)00099-1

Authors: Wolfgang Ulaga, Arun Sharma

Institutions: Ecole des Hautes Etudes Commerciales du Nord, University of Miami

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W86757718

FWCI: 1.539

Cites: 27

Cited by: 21

Related to: 10